Please follow this article for detailed instructions: Sign-up process

Check your current email provider's website or support page for details. If they've announced that email accounts can be transferred to Junara, they'll explain what to do next, including whether you need to wait for an email from them or if you can start the process straight away.

• If your provider hasn't announced that accounts are eligible to transfer to Junara, you won't be able to create an account with us at this stage
• Junara is not able to offer new email accounts at the this time. Only customers who have received a sign-up offer from their current email provider can complete the sign-up process

Once you’ve signed up, you can continue using your email as you do today while we prepare your account for transfer behind the scenes. There’s no need to change your email settings or do anything else.

We’ll let you know once your transfer is complete. Most customers are unlikely to notice any interruption to their email service during the transfer.

After you sign up and pay, we’ll prepare your account and make sure everything is ready for a smooth transfer. This takes a little time, but there’s nothing you need to do. Simply keep using your email as you normally would.

Once your transfer begins, it is usually completed within a few minutes, so you’re unlikely to notice any interruption. We’ll send you a confirmation email as soon as your transfer is complete.

If your email accounts are separate mailboxes, each account would be classified as primary account.

• Learn more about the difference between primary and aliases here: What is the difference between a primary account and an alias?
• Each email address is billed and administered separately
• We do not currently offer discounts for multiple email addresses

If you have a primary account and one or more aliases

• Learn more about the difference between primary and aliases here: What is the difference between a primary account and an alias?
• You only need to complete the sign-up for the primary email address
• Existing aliases that are attached to the primary email account will be transferred to us, no additional sign-up is required
•  There is no charge for existing aliases

• Please refer to the email from your current email service provider, or
• If elligible you may be able to start the sign-up process to see the pricing available for your specific email address/account

Please refer to this article: Accepted payment methods

No. Keep using your email the way you do now, until we tell you your transfer is complete.

• If you use an email app, such as Microsoft Outlook, Apple Mail or Samsung Email, keep using it as normal.
• If you use webmail, keep signing in the way you do today.

Please do not change your email settings. For most email accounts changing settings is not required. Changing settings could interrupt your email service.

We'll send you a confirmation email as soon as your transfer is complete.

Your email address stays the same. We'll transfer your emails, contacts, tasks and forwarding settings.

• If you use an email app, you can keep using it as you do today. Your settings and experience should stay the same
• If you use webmail, you'll notice an updated look. 
  • Unless advised you can continue to access your webmail using the same webmail sign in URL (website) you do today
  • Optional: You can also start using or update your bookmarks to use https://webmail.junara.com
  • To learn more about how to use webmail: Webmail support articles
• Managing your subscription
  • To manage your email subscription, such as changing your plan or updating your payment details, sign in to My Account: https://account.junara.com 
• Manage your account security
  • To manage your account security, such as changing your password, updating passkeys or App-specific passwords, sign in to My Account: https://account.junara.com

• If you don’t sign up and pay by the date provided by your current service provider, your email account will be suspended and restrictions will apply

• You will then have a limited time to complete your sign-up and payment to reactivate your account. Your final deadline will be shown on the sign-up page or in the communications sent to you by your current email service provider

• If you don’t sign up and pay by this final deadline, your email account will be deleted and cannot be recovered

• Your email account subscription is charged upfront. You may be eligible for a full refund if you change your mind within 14 days of:

  • making your first payment; or

  • your annual renewal payment.

• This 14-day cooling-off period does not apply to monthly renewal payments.

• Outside the 14-day cooling-off period, we do not offer full or partial refunds for a subscription term for which you have already paid. Other refund rights may apply under our Terms of Service.

Learn how to request a refund during your 14-day cooling-off period.

Legitimate payment notifications are only sent from noreply@junara.com.

Beware of scammers impersonating Junara. Always manage your payments via My Account and do not pay via phone or unexpected email links.

If you’re unsure about an email you’ve received, check our trusted sources for a list of our official contact details and email addresses.

• If you did not complete the sign up by the deadline provided by your current service provider, your email account will be suspended and restrictions will apply

• You will then have a limited time to complete your sign-up and payment to reactivate your account. Your final deadline will be shown on the sign-up page or in the communications sent to you by your current email service provider

• If you don’t sign up and pay by this final deadline, your email account will be deleted and cannot be recovered