Jump to a section within this article:

• How do I sign up?
• I have not received an offer to sign-up, can I create an email account?
• Multiple email accounts
• Pricing
• What payment methods do you accept?
• What if I don't sign-up and pay?
• Do you offer refunds?

How do I sign up?

• Please follow this article for detailed instructions: Sign-up process

I have not received an offer to sign-up, can I create an email account?

We are not able to offer new email accounts at this time, only customers that have received an offer to sign-up from their existing service provider's will be able to complete this process.

I have multiple email accounts - do I need to register each?

If your email accounts are separate mailboxes, each account would be classified as primary account.

• Learn more about the difference between primary and aliases here: What is the difference between a primary account and an alias?
• Each email address is billed and administered separately
• We do not currently offer discounts for multiple email addresses

If you have a primary account and one or more aliases

• Learn more about the difference between primary and aliases here: What is the difference between a primary account and an alias?
• You only need to complete the sign-up for the primary email address
• Existing aliases that are attached to the primary email account will be transferred to us, no additional sign-up is required
•  There is no charge for existing aliases

Pricing

• Pricing for our services can be found at https://junara.com/pricing/
• If you were offered a discounted subscription, please refer to the pricing information supplied by your current service provider

What payment methods do you accept?

• Please refer to this article: Accepted payment methods

What if I don't sign-up and pay?

• If you choose not sign-up before the date provided by your current service provider, your email account will be suspended
• Restrictions will be applied to your email account
• If you don't complete the sign-up and payment within 90 days of the date provided by your current service provider (or as stated on our sign-up page), your email account will be deleted. Once it has been deleted, it cannot be recovered.

Do you offer refunds?

• Your email account subscription is charged upfront, and we do not offer full or partial refunds for any term already paid, except as provided for in our Terms of service.