Share via Email
If you are on the process of signing up with Junara and did not receive the email verification code, this article will provide things to check.
Did you enter your email address correctly?
- Review the email address you entered. If it was incorrect, re-start the sign-up process
- Use your primary email address and not your alias (if applicable)
Did you enter the correct email address registered to your account?
- Ensure you are using the email address/account you wish to transfer to Junara
- Make sure you have not accidentally entered an email address that is linked to your Single Sign On (SSO) / Single ID / Etc with your current service provider. This may be different than your email address you are trying to sign up and transfer
Did you try again too soon?
- If you have attempted multiple times in a short period of time you may be temporarily restricted
- Wait 15 minutes before trying again
- Be careful not to submit the request multiple times
Do you have auto-forwarding set up?
- If you do, the email verification code may have been auto-forwarded to your other email address
Do you have email rules set up?
- Check that the email has not been directed into a folder other than your inbox
Did you request the code more than 15 minutes ago?
- The email verification code is only valid for 15 minutes, if the verification code has expired you will need to request a verification code
- If it has expired, you will need to request a new code
- Ensure that you are entering the latest code provided before proceeding