We extend our deepest condolences for your loss, so we aim to make this process as straightforward as possible, while also respecting the privacy of the account holder.
This support page provides information on how to close the email account and/or transfer ownership of an account holder who has passed away.

How to close an email account and/or transfer ownership

1. Please email support@junara.com
2. Ensure all the documentation stated below is included
   • Failing to provide the required documents as outlined may result in delays processing or accepting your request
   • Requests to transfer account ownership will be considered at our discretion
      

Please submit copies of the following documents:

• Grant of Probate, Death certificate or Coroner's notice, and
• Statutory declaration from an authorised person

The declaration should include:

1. The current account holder's full name, email address, date of birth, and phone number registered with the account.
2. The requesting party's full name, address, date of birth and mobile phone number.
3. The relationship of the requesting party with the deceased, ensuring the Statutory Declaration is made by an authorised representative of the deceased.
4. A statement declaring you have the legal authority as heir/executor/administrator of the estate to access, control or dispose of the email account.
5. The requested action (i.e. account closure or account transfer).

Preparing a statutory declaration

• A statutory declaration must be witnessed by an appropriately qualified person as described on the declaration.

Our team will review your request, if we agree to process your request, you may be required to provide additional documentation or identification before the request can be processed.

We are committed to supporting you throughout this process. If you have any questions or require further assistance, please do not hesitate to contact us.