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If you want to cancel your subscription and stop using your email account, this guide will provide the steps to do this.
Cancelling your subscription will usually take effect at the end of your current term. Subscription payments are made in advance and are not eligible for a full or partial refund, except in the circumstances set out in our Terms of Service.
Sign in to My Account
- Enter account.junara.com into the address bar of your browser
- Enter your email password, then select Continue
- Enter the verification code from your authenticator app, then select Verify
- If you have lost access to your Authenticator app, enter one of your recovery codes
For detailed instructions on how to sign in, view this article: Sign in to My Account
- Select the Subscriptions menu on the left
- On your Current subscription, select Cancel Subscription
- Please read the important information shown on screen, if you wish to continue select Continue to cancel
- Select the main reason why you are cancelling your email account from the options provided
- If you see a green message confirming "Subscription cancelled" in the top right corner of the screen, your email plan has been scheduled to be cancelled at the end of your current plan term
- Your dashboard will now show a reminder that your account is scheduled for cancellation
- If you would like to cancel the scheduled cancellation, select Keep my subscription of refer to Stop cancellation