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If you want to cancel your subscription and stop using your email account, this guide will provide the steps to do this.
If you would like to keep your email account and instead change your plan, please follow the guide: Change plan
Cancelling your subscription will usually take effect at the end of your current term. Subscription payments are made in advance and are not eligible for a full or partial refund, except in the circumstances set out in our Terms of Service.
Sign in to My Account
- Enter account.junara.com into the address bar of your browser
- Enter your email password, then select Continue
- Enter the verification code from your authenticator app, then select Verify
- If you have lost access to your Authenticator app, enter one of your recovery codes
For detailed instructions on how to sign in, view this article: Sign in to My Account
- Select the Subscriptions menu on the left
- On your Current subscription, select Cancel subscription
- Read the Cancel subscription notes that appear on screen, then select Continue to cancel
- Complete the feedback required, then select Yes, cancel
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If you see a green message confirming "Subscription cancelled" in the top right corner of the screen, your cancellation has been processed successfully. Your current plan will be cancelled at the end of your current term and will not renew
Tip!
If you change your mind and would like to keep your email account, please follow this guide: Stop cancellation
If you change your mind and would like to keep your email account, please follow this guide: Stop cancellation