You may be eligible for a full refund if you cancel your Junara subscription within 14 days of:
- making your first payment; or
- your annual renewal payment.
The cooling-off (or ‘right to change your mind’) period does not apply to monthly renewal payments.
Outside the 14-day cooling-off period, we do not offer full or partial refunds for a subscription term for which you have already paid.
Other refund rights may apply under our Terms of Service.
How can I cancel and get a refund?
If you’re eligible to a 14-day cooling-off period and want to cancel immediately for a full refund, please:
- Cancel your subscription in My Account. This will confirm your intention and schedule your subscription to end at the end of your current term.
- Please save any emails, contacts, or other information you want to keep
- Submit a support request asking us to cancel your subscription immediately and provide a refund under the 14-day cooling-off period provision. You must do this before your 14-day cooling-off period ends.
When we action your request, you will lose access to your email account as soon as the immediate cancellation takes effect.
If you do not contact us to request an immediate cancellation, you can continue using your email account until the end of your current term, as per the date shown in My Account, and you will not receive a refund.
What happens when my subscription is cancelled, effective immediately?
Once the cancellation takes effect:
- You will not be able to send, receive, or forward emails from your email address;
- Access to your data will be removed;
- Emails sent to your email address will be rejected, and the sender will be advised that the address is invalid; and
- Your email account will be scheduled for deletion. Once it has been deleted, it cannot be recovered.
How much will be refunded?
You will receive a full refund of the amount you paid for your subscription payment and/or your transfer fee.
The refund will be returned to your original payment method within 14 days.
What if I change my mind?
If you change your mind after asking us to cancel your account, contact Junara Support as soon as possible.
If your email account has not yet been deleted, we may be able to reactivate it. However, we cannot guarantee that your account or its data can be recovered.