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This article will guide you on how to reset your password.
- Enter account.junara.com into the address bar of your browser
- Enter you email address, then select Continue
- Select Forgot your password?
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Enter your email address, Mobile phone number, then select Request password reset
Note
Only a valid UK mobile number can currently be used in this process. If you did not register with a mobile number, or you registered with an overseas mobile number you will need to contact the support team for assistance.
If you are not receiving the one-time PIN/code, please see Cannot receive one-time SMS code for additional guidance.
- Once you have the One Time Pin (OTP) that was sent to your mobile phone, enter the OTP on this page, then select SUBMIT
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Enter the verification code from your Authenticator app, then select Verify
Lost access to your Authenticator app?
If you do not have access to your Authenticator app, enter one of your recovery codes to continue
- Enter your New password, Confirm new password, then select SUBMIT
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Your password has now been changed.
Note
After resetting your password, make sure to update your password in any email applications you are using. This includes updating both the incoming and outgoing server settings.