If you requested a one-time SMS code and did not receive the code
Please check the following:
Did you enter your mobile phone number correctly?
Double-check the mobile phone number you entered is correct. The phone number should be entered starting with 0 or the full country code, e.g. +44
Did you try again too soon?
If you have tried multiple times, you may be temporarily restricted. Please wait 15 minutes before trying again
Are you eligible to receive an SMS code?
If you were asked for your email address as part of the process, be sure you input an email address managed by us, or one that is eligible to sign up with us
Did you provide us with a mobile phone number when you registered your email account
When signing up to transfer to our service, did you provide a mobile number? If not, you will need to contact support for assistance. Contact us
Are you blocking Junara's phone numbers?
Please review this article for more information: Unable to Receive one-time PIN (OTP) via SMS
Our SMS is being marked as spam or delivered to the spam folder?
Please review this article for more information: Unable to Receive one-time PIN (OTP) via SMS
If you received an SMS code but our system is not accepting the code
Please check the following:
Did you enter the code incorrectly?
If you enter the one-time SMS code incorrectly, you will need to request a new code
Did you request multiple SMS codes?
If you requested/received multiple SMS codes, please input the most recent code
Did you request the code more than 15 minutes ago?
The code has likely expired, and you will need to request a new code
Are you entering the correct code?
Please ensure you are entering the code that was sent to your mobile phone via SMS and are not entering your Authenticator code at this step