If you received a text message advising 'Suspicious activity has been detected on your email account' Please check that the message was sent from +44 7474 760 439

In this article:

Action required

What suspicious activity was detected?

How can accounts be compromised?

Action required

1. Reset your password
   • Follow this process to reset your password Reset password / Unable to sign in
      
2. Update all your devices where you access your email
   • Run a virus and malware scan
   • Update to the latest operating system to the latest software version
   • Update your email application to the latest software version
      
3. Review email rules and forwarding
   • Check if you have any forwarding rules set, remove any rules that you do not recognise or require: Remove automatic email forwarding in Webmail
   • Check if you have email rules set, remove any rules that you do not recognise or require: Remove email rules on Webmail
      
4. To prevent unauthorised access to your account we recommend
   • Set up two-factor authentication
   • Set up App-specific passwords
      
5. Review external resources for additional support and information
   • Cyber Security Centre for the Isle of Man
     • https://csc.gov.im/advice-guidance/email-account-compromise/ 
   • UK National Cyber Security Centre
     • https://www.ncsc.gov.uk/guidance/recovering-a-hacked-account 
        
6. Contact us
   •  
     • If after completing all these actions, you cannot send email or other activity is occurring PLEASE ENSURE YOU HAVE UPDATED YOUR PASSWORD IN THE EMAIL APP ON YOUR DEVICE. if you are still having problems,  contact our support team Contact us

What suspicious activity was detected?

To prevent service abuse, we do not publish or advise why a particular account was flagged and locked. Some generic reasons, but not limited to the list below, could be:

• Spam emails are being sent from your account
• Customers or other organisations have reported your account as being suspect
• Unusual forwarding rules have been set and emails sent to you are being sent to another party
• Unusual access patterns or attempted account changes
   

How can accounts be compromised?

Scammers unfortunately have a number of different ways they could gain unauthorised access to an account. Most commonly, this occurs when you have:

• Accidentally entered your email address and password into a malicious website
• Opened a malicious file or clicked a link in a spam or phishing email
• Used a weak password that someone or a machine could easily guess
• Used the same password on multiple websites and one of those sites has been compromised
• Received a call from someone who has pretended to be an organisation you trust and you accidentally provided them personal information

Learn more about online safety

• Get Safe Online
  • https://www.getsafeonline.org/personal/article-category/protecting-your-computer/