Junara supports the right to data portability under Article 20 of the GDPR. Where applicable, we provide personal data supplied by the user in a structured, commonly used, and machine-readable format.
For email services
This is achieved through standard email protocols allowing full mailbox download. Please review this article for details on how to Download your email data
For account and billing information
Data is provided in a secure and proportionate manner. This may include a structured summary of account details, subscription history, and copies of invoices. For security and compliance reasons, full payment card details and certain internal financial records are not portable and are not disclosed.
This approach balances data subject rights with security, fraud prevention, and legal obligations.
To request account and billing information, please contact us via email (support@junara.com) stating the information that you are seeking and the email address it relates to. Our support team will review and may require verification before responding to your request.