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If your email subscription is overdue and no action was taken to recover your email account while it was suspended, it will be scheduled for deletion.
When your account is in a pending deletion state:
- You will not be able to access email in webmail or via a 3rd party email application or webmail.
- Email will not be delivered, any email sent to your email address will be rejected.
In this article:
To recover your email account
-
Sign in to My Account using your email address and password then select SIGN IN
Forgotten password?
If you need to reset your password, this can be done here: Reset password / Unable to sign in
Note: If your account is pending deletion you will NOT be able to use Sign in another way option. - Select PAY NOW
- Select monthly or yearly, then select a new plan.
- Select your payment method, complete all details as shown on screen, then select the Pay £ Now option. We accept credit/debit card (Visa, Mastercard, American Express, and PayPal. We do not currently accept BPAY, bank transfers, direct debit or payment via phone or email.
- Once processed, you will see a successful payment message.
- You can now close this page. Please wait 15 minutes and your email account should be unsuspended and ready for use.
How to know if your account is pending deletion
Webmail
When attempting to sign in to webmail, you will see a pop-up message on screen, such as the one shown below.
3rd-party email application (such as Outlook and Mail)
- If your email account is suspended, when using a 3rd-party email application you may receive a password error, cannot connect error, or different error message. AND
- You will not receive any new email whilst in this state. Any email sent to your email address will be rejected.
Examples in Outlook
- In the footer
-
When trying to send/receive email
Examples using Mail (iPhone/iPad) - When trying to send/receive email
- When trying to send email