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Accounts pending deletion cannot access or receive email. Recover access by signing in to My Account, selecting a plan, and paying; service should resume within 15 minutes. Suspended accounts show webmail or email-application errors, and sent messages are rejected.
When your account is in a pending deletion state:
- You will not be able to access email in webmail or via a 3rd party email application or webmail.
- Email will not be delivered, any email sent to your email address will be rejected.
In this article:
To recover your email account
Sign in to My Account
- Enter account.junara.com into the address bar of your browser
- Enter your email password, then select Continue
- Enter the verification code from your authenticator app, then select Verify
- If you have lost access to your Authenticator app, enter one of your recovery codes
For detailed instructions on how to sign in, view this article: Sign in to My Account
- If your account is suspended, review the information pop up, then select Pay now or Choose a plan now
- Select PAY MONTHLY or PAY YEARLY, then select Choose plan under the plan you are selecting
- Review the Order summary
- You can Add payment method or use your Default payment method showing. We accept credit/debit card Visa, Mastercard, American Express, and PayPal. We do not currently accept BPAY, bank transfers, direct debit or payment via phone or email
OR
- Once your payment details are completed, select Add payment method
-
Select Pay £ now to complete your payment
Warning
Your payment method will be charged immediately, a reactivation service cost may apply - Once processed, you will see a successful payment message
- You can now close this page. Please wait 15 minutes and your email account should be unsuspended and ready for use
How to know if your account is pending deletion
Webmail
When attempting to sign in to webmail, you will see a pop-up message on screen, such as the one shown below.
3rd-party email application (such as Outlook and Mail)
- If your email account is suspended, when using a 3rd-party email application you may receive a password error, cannot connect error, or different error message. AND
- You will not receive any new email whilst in this state. Any email sent to your email address will be rejected.
Examples in Outlook
- In the footer
-
When trying to send/receive email
Examples using Mail (iPhone/iPad) - When trying to send/receive email
- When trying to send email