If your email subscription is overdue, your email account may become suspended until payment is received. If no action is taken, your account will be scheduled for deletion.
This article shows how to reactivate a suspended email.
When your account is in a suspended state:
- You will not be able to access email in webmail or via a 3rd party email application
- Email will not be forwarded (if you had forwarding rules in place)
In this article:
To recover your email account
Sign in to My Account
- Enter account.junara.com into the address bar of your browser
- Enter your email password, then select Continue
- Enter the verification code from your authenticator app, then select Verify
- If you have lost access to your Authenticator app, enter one of your recovery codes
For detailed instructions on how to sign in, view this article: Sign in to My Account
- Select PAY NOW
- Select PAY MONTHLY or PAY YEARLY, then select the plan. See: Pricing
-
Select your payment method or complete all details as shown on screen to add a new payment method, then select the PAY £ NOW option. We accept credit/debit card (Visa, Mastercard, American Express,) and PayPal. We do not currently accept BPAY, bank transfers, direct debit or payment via phone or email.
OR
Please note that a reactivation service cost applies - Once processed, you will see a successful payment message
- You can now close this page. Please wait 15 minutes and your email account should be reactivated and ready for use.
How to know if your account is suspended
Webmail
When attempting to sign in to webmail, you will see a pop-up message on screen, such as the one shown below.
3rd-party email application (such as Outlook and Mail)
If your email account is suspended, when using a 3rd-party email application you may receive a password error, cannot connect error, or different error message.
Examples in Outlook
- In the footer
- When trying to send/receive email
- OR
Examples using Mail (iPhone/iPad) - When trying to send/receive email
- When trying to send email