The instructions will vary depending on the email client you are using.

Webmail

• Mark or report email as phishing in Webmail

Microsoft Outlook

• Report phishing using Outlook

Thunderbird

• Report phishing using Thunderbird

Other email clients

1. Please refer to the instructions or support page for your chosen email client
2. It is important that the email is not simply forwarded, but the complete email is sent as an attachment in the .EML or .MSG format
3. Once the email is drafted and the spam message attached, send the email to: isphishing@abuse.junara.com
4. Thank you! Your feedback is helpful to prevent future Spam emails for yourself and other customers, we appreciate your time completing this process.

Errors when reporting spam

Error messages can occur if you forward a spam email to isphishing@abuse.junara.com as the email platform thinks you are sending spam.

Please follow the instructions earlier in this article to learn how to forward as an attachment the spam message.

Error message examples:

• The mail server responded: msg-202: Rejected as SPAM..
  
  

• The following recipient(s) cannot be reached: 'isphishing@abuse.junara.com' on DD-MM-YYYY HH:MM 550 msg-202: Rejected as SPAM.