Junara provides support via the following channels:
Online (support articles and knowledge)
Via our Support Centre website: https://support.junara.com
Our support resources enable many customers to view the required settings to configure email in 3rd party email applications, use the features included in Webmail and many other resources.
Online (submit a request)
Jen can guide you through answers to many questions to save you time.
If you still need to contact the support team, Jen can process this for you. This is typically the best way to start a support request as Tim will capture the information required so we can process your support request efficiently.
Send an email to: support@junara.com
If you are unable to submit a request via Tim, you can email us directly. Please include the full nature of the support you require including;
- Description of the support you require
- Any error messages or issues (provide the error message in full)
- Where relevant, and possible, a screenshot or attach the email containing the relevant information
- Where possible send the email from the email address you require support with. This allows us to process your request more efficiently
Phone
Due to the nature of email support, we often need to collect error messages and other relevant information, calling us may not be the most effective way to address your support needs. Please consider contacting us via Chat or Email so that we can capture relevant information and process your support request more efficiently.
Our team is available: 7am to 3pm Monday to Friday GMT/BST (when observed)
on +44 20 3977 0077
We are closed on the holidays listed below:
- New Years Day
- Good Friday
- Easter Saturday
- Easter Sunday
- Easter Monday
- Christmas Day
- Boxing Day